Senior AR role in not for profit. Permanent, hybrid, suits a resilient B2C collections specialist with AR Manager ambitions.
Senior Accounts Receivable Officer
Permanent, Full Time | Lower North Shore, Sydney
Hybrid Work Arrangement
Job Brief
Our client is looking for a Senior Accounts Receivable Officer to look after billing and collections across a portfolio of resident accounts. Billing is largely automated, so the focus of this role is working with the accounts that need attention and having conversations that call for empathy and a steady hand. It suits someone with consumer collections experience who wants a clear pathway into an AR Manager role.
About Our Client
Our client is a well established not for profit organisation. The finance team is close knit, social and supportive, and people help each other out when things get busy. The business is currently bringing its finance operations together under a new structure, which is creating room for people to grow.
Responsibilities
Permanent, Full Time | Lower North Shore, Sydney
Hybrid Work Arrangement
Job Brief
Our client is looking for a Senior Accounts Receivable Officer to look after billing and collections across a portfolio of resident accounts. Billing is largely automated, so the focus of this role is working with the accounts that need attention and having conversations that call for empathy and a steady hand. It suits someone with consumer collections experience who wants a clear pathway into an AR Manager role.
About Our Client
Our client is a well established not for profit organisation. The finance team is close knit, social and supportive, and people help each other out when things get busy. The business is currently bringing its finance operations together under a new structure, which is creating room for people to grow.
Responsibilities
- Manage collections across resident accounts, working through overdue balances by phone, in person and through payment plans
- Handle sensitive conversations with residents and their families about fees, helping them understand their bill and how aged care fees work
- Process monthly charges, receipts, credits, refunds and direct debit runs in the finance system
- Keep resident billing records accurate, update fees and subsidies, and support the reconciliation of government funding against payment statements
- Reconcile cash receipts to bank statements and support month end with reconciliations and reporting on overdue and large debts
- Maintain bond and loan registers and keep resident contract records up to date
- Meet with families at village sites when needed, with pool cars available
- Work closely with the wider finance team, customer relations and village administration staff
- 3+ years of experience in accounts receivable or collections, ideally at a senior level
- Consumer (B2C) collections experience, where you have dealt directly with individuals and families rather than businesses
- Experience from education, aged care, NDIS, home care or similar consumer billing environments desirable.
- Resilience and empathy in equal measure, with the confidence to hold firm on difficult conversations while finding workable solutions
- Strong reconciliation skills and attention to detail
- Good Excel skills and experience working in a finance system, with Epicor an advantage
- A driver's licence is an advantage for site visits
- Hybrid working with 2 to 3 days from home once settled in, and extra family leave days on top of annual leave
- A clear pathway to AR Manager as the AR function grows
- A supportive, social finance team with a strong culture and a structured induction
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