[ Job details ]

The Company

A private equity-backed B2B SaaS, Global company entering an exciting growth phase is seeking an experienced Operations Manager to design and implement the internal operational infrastructure that will support scale.

The Role

As Operations Manager, you will be responsible for building the operational rhythm and reporting capability that enables the organisation to grow efficiently. This role sits at the centre of the business, working closely with senior leadership to introduce dashboards, reporting frameworks, operational cadence and scalable processes across onboarding, support and delivery.

This is not a traditional people management role. Instead, it is a hands-on operational leadership position focused on systems, structure and performance visibility.

You will work cross-functionally with teams across sales, product, onboarding and support to improve visibility, accountability and performance.

What You’ll Do

• Build operational dashboards and reporting frameworks
• Introduce structured weekly and monthly performance cadence
• Improve onboarding predictability and operational efficiency
• Design scalable internal processes across teams
• Act as the operational link between leadership and delivery teams

About You

• 5+ years in operations within a SaaS or software business
• Experience building dashboards, reporting and operational processes
• Strong data and systems mindset
• Comfortable working in high-growth or scale-up environments
• Able to influence stakeholders across teams
• Flexibility to take regular calls with the UK. Often early evening.

Why This Role

• Work directly with senior leadership
• Build the operational engine of a growing SaaS company
• High visibility and real influence on how the business scales

Brisbane preferred. Sydney candidates considered if open to a move North.

For someone who enjoys building operational frameworks from the ground up, this role offers the opportunity to shape how a growing SaaS business scales.

You may be in roles such as an Operations Manager, Business Operations Manager, Customer Operations Manager, Strategic / Growth Operations or Customer Success Manager. Note that this is not a customer facing role.

Hit 'Apply' to send your resume for consideration today. Any questions can be directed to Ben Carnegie by writing to benc@axr.com.au.